Lanugage Access Standards
Enhanced National Standards for Culturally and Linguistically Appropriate Services in Health and Health Care (National CLAS Standards), Office of Minority Health, U.S. Department of Health & Human Services- April 2013 (PDF Version) (Additional Information)
Oral, Linguistic, and Culturally Competent Services Guides for Managed Care Plans, Centers for Medicare & Medicaid Services (CMS)
Language Assistance Services for LEP Patients
TeamSTEPPS® Enhancing Safety for Patients With Limited English Proficiency Module, Agency for Healthcare Research and Quality, March 2013
Re-Engineered Discharge (RED) Toolkit, Agency for Healthcare Research and Quality, March 2013 (Slected Topics Included Below)
- Ensuring Availability of Interpreter and Translation Services
- Handling Patient Refusal of Language Assistance
- Language and Its Relationship to Readmissions and Patient Safety
- Teaching the AHCP to Patients With Limited English Proficiency
- Using Qualified Medical Interpreters To Create and Teach the After Hospital Care Plan
- Arrange for Interpreter Services
Improving Patient Safety Systems for Patients With Limited English Proficiency: A Guide for Hospitals, Agency for Healthcare Research and Quality, September 2012 (PDF Version)
A Patient-Centered Guide to Implementing Language Access Services in Healthcare Organizations, Office of Minority Health, U.S. Department of Health and Human Services
Advancing Effective Communication, Cultural Competence, and Patient-and Family-Centered Care A Roadmap for Hospitals (PDF), Joint Commission
Webinar: Addressing Health Disparities: Language Access Advocacy for Limited English Proficient Seniors, National Senior Citizens Law Center, December 13, 2011
Health Centers: Improving Health Care Access For Limited English Proficient Patients (PDF), Association of Asian Pacific Community Health Organizations and the California Primary Care Association